Guest Experience Course

Good marketing has to start with a good product. You should not ever try to market a lie. In this module we will explore all the ways you can assure your guest experience exceeds the marketing promises you’ve made.

01: Thoughtfulness

02: Creating Wow Moments

03: Hospitality Tactics

04: Big Event Hospitality

05: The Visitor Survey

06: Kids Pre-Registration

07: Welcome Party

08: Text Message Follow-Up - Guest Presenter Tyler Smith

09: The Importance of Signage - Guest Presenter Jason Daye

10: Connect Card Tips

11: Secrets to Getting Church Visitors to Come Back - Guest Presenter Jason Young

Question: Thorough vs Annoying Follow-Up

Example: Kids Pre-Registration Video