Guest Experience Course
Good marketing has to start with a good product. You should not ever try to market a lie. In this module we will explore all the ways you can assure your guest experience exceeds the marketing promises you’ve made.
01: Thoughtfulness
02: Creating Wow Moments
03: Hospitality Tactics
04: Big Event Hospitality
05: The Visitor Survey
06: Kids Pre-Registration
07: Welcome Party
08: Text Message Follow-Up - Guest Presenter Tyler Smith
09: The Importance of Signage - Guest Presenter Jason Daye
10: Connect Card Tips
11: Secrets to Getting Church Visitors to Come Back - Guest Presenter Jason Young
Question: Thorough vs Annoying Follow-Up
Example: Kids Pre-Registration Video
All Resources
- Course Notes
- Follow-Up Email Survey
- Connect Card Templates
- Connect Card Tips
- Next Step Cards
- Kids Pre-Registration Example Content
- Welcome Party Outline
- Wow Hospitality
- Perfect Follow-Up Plan
- Welcome Lanyard Template
- Guest Gift Guide
- Summit Part Church Follow-Up Example
- Church On A Mission Follow-Up Example
- Summit Park Church Connect Night Examples
- Thank You Prompts